How to check email for online casino?
To confirm your email address, log in to the online casino's website, go to the "Contact Details" section of your user profile, and enter your current email address. You will receive a letter to the specified e-mail box almost immediately. This email contains a link that will be valid for 60 minutes. Follow the link in the letter to verify your email address.
How to check the phone number for the online casino?
To confirm your phone number, go to the user profile on the online casino website, enter your number in international format without spaces and foreign characters. Click "Confirm" to receive an SMS confirmation code that will be sent to the specified number. Enter the code you received in the special field that appears below the phone number you previously entered in your user profile. After you do this, your phone number will be verified.
Why do I need to check my phone number?
You need to confirm your phone number to make sure you are a real person. In addition, the casino operator can use your phone number to contact you, if necessary.
How do I change my email address or phone number connected to my user account?
To change your email address or phone number, you must send an email with the appropriate request. Please note that in order to send a letter with a request to change your email or phone number, you must use the same email address that you provided during registration. Send a letter to our postal address: [email protected]
Here are the details that should be indicated in your letter:
- Full name;
- Old and new phone numbers, respectively, if you want to change the account phone number;
- Old and new email addresses, respectively, if you want to change the email address of your account;
- One or more reasons why you'd like to change your current email address or phone number to which your account is linked;
- Your phone number to which the account is linked;
- Specify when it will be convenient for you to communicate with online casino specialists.
How do I check my online casino account?
To go through the full verification of your account, you must provide a copy (or high-quality photo) of any document proving your identity, including a citizen's passport, international passport, driver's license. All basic information, including full name, date of birth, city, signature and photograph must be displayed and clearly distinguished on the electronic copies provided of the document.
You must provide color photographs or electronic copies of documents that contain up-to-date information, with all easily distinguishable items.
If you used a bank card as an option to make a deposit, you must provide an electronic copy or photo of both sides of the card.
For personalized bank card users
- On a copy or photograph of the front of the card, the first six and four digits of the unique card number, the name of the cardholder, the name of the issuing bank, and the period of validity of the card must be visible, and clearly differentiated. The remaining digits of the unique card number must be hidden.
- On a copy or photo of the back of a bank card, a fingerprint of the first six and four last digits of the unique card number, a fingerprint of the expiration date of the card, a fingerprint of the name and expiration date -the second cardholder must be visible and clearly distinct. Some security information, such as your CVV code, must be hidden.
For non-personalized card users
You must provide a bank statement for your card. The bank statement must contain the following information:
- Name of the issuing bank;
- The first six and four digits of the unique card number;
- Information about the cardholder, namely his full name;
- & icirc; registering a financial transaction to your online casino account.
Only color photos or color scanned copies of documents and color documents in PDF format are supported. To upload color copies or photos of documents, go to the "Profile" section.
The conditions for a full account verification may differ from country to country. The conditions for passing the verification depend on the country in which you reside.
Why should I send my passport / ID for verification?
Verification of your passport or ID is required to confirm your identity as who you say you are.
How do I know if my account has been verified?
Go to "Profile" - "Upload documents for verification" - "Account status".
How long does it take to verify an online casino account?
The account verification procedure takes up to 24 hours. We'll send you an email informing you that the verification process is complete.
